Refund Policy

1. How refunds work in this software

MOSHIO'S PANNEL refunds eligible amounts to the customer wallet as a ledger credit. Original-method cash returns (back to bKash, Nagad, Rocket, bank or card) are not an automated feature of this panel. Do not assume a cash reversal unless an administrator processes one outside the automatic ledger.

We do not operate a 'no refunds under any circumstances' rule.

2. Duplicate payment

If the same verified deposit is submitted twice, the software credits the wallet once. Duplicate transaction references are rejected. If you were charged twice by a gateway, open a ticket with both references; any extra credit is an operator decision after evidence review.

3. Rejected or unverified deposits

Manual deposits that are never verified are not credited and therefore have nothing to refund inside the wallet. If money left your MFS or bank account but the administrator rejects the proof, contact support with the Transaction ID. Resolution may require the operator to check the destination account — that is an operational process, not an automatic wallet entry.

4. Failed or cancelled orders

If fulfilment fails before legitimate delivery, administrators can mark the order failed and credit a refund to the wallet once. Duplicate refunds on the same order are blocked.

Cancellation is not guaranteed after work starts. Where cancellation is permitted before fulfilment, any refund is typically a wallet credit of the unused amount.

5. Provider failure and partial fulfilment

If a configured provider fails, operators may fail the order and wallet-refund the unused amount. Partial fulfilment, if recorded, is refunded only for the unused portion the operator confirms — the software does not invent remaining quantities.

6. Completed work

Completed legitimate campaign, review or analytics work is not automatically refunded because results disappointed you. Reach, engagement, eligibility and watch time depend on platforms and audiences. We do not sell fake engagement, so 'drop' refunds for fake followers do not apply — we do not sell those products.

7. How to dispute

Open /support with your order number and, if relevant, payment reference. Keep screenshots of transfers. We aim to acknowledge tickets during configured business hours; if hours are blank, treat responses as operator-dependent rather than a guaranteed SLA.